Contact
Talk to the people who run your email.
Call, write or open a ticket. If a service is down, the helpline is answered around the clock, public holidays included. For everything else, pick the route below that fits what you need.
Based in Lahore since 2007
Which way to reach us
Start in the right place and skip the hand-offs
Five common reasons people get in touch, and the route that suits each. Customers and newcomers can use all of them.
A website or email is down right now
Call the helpline. A phone call is the quickest thing to act on, and the line is answered at any hour. Have the domain name ready.
A technical question that can wait a few hours
Open a support ticket. It keeps the whole conversation, logs and screenshots in one place. If you are already a customer, sign in first so the ticket is attached to your account.
Choosing a plan, or moving your email to us
Answer a few plain questions and our team emails you a proposal within one working day, or call the sales line. Tell us what you run today and we will say which plan fits.
Invoices, payments and renewals
Your invoices, payment history and renewal dates are all in the client area. Sign in with the email address the account was opened with.
Locked out of your client area
Reset the password yourself with the email address on the account. If you no longer have access to that address, call the office line.
Send us a message
Tell us what you use today and where you want to go
We read every message and reply within one working day.
Before you get in touch
Four things that get a problem fixed faster
Most of the back-and-forth on a support request is collecting details. Have these to hand and we can start on the problem sooner.
- 01
The domain or service
The domain name, or the name of the plan or server, so we look at the right account from the first message.
- 02
The email on your account
The address you signed up with, so we can find your account without guessing.
- 03
What happened, and when
What you were doing, what you expected, and roughly when it started. Something that began after a change is quicker to trace.
- 04
The exact error
Copy the message word for word, or attach a screenshot. "It is not working" and "Error 500 on the checkout page" lead to very different first steps.
Visit the office
Johar Town, Lahore
Our office is in Johar Town, Lahore. If you would like to meet in person about a project or a migration, call first so the right person is there to see you.
Lahore, Punjab
Pakistan
- Office
- 03024599997
- 24/7 helpline
- 03024599997
- 03024599997
- hello@loxamail.com
Questions
Getting hold of us
Short answers to what people usually ask before they call.
How fast we answer
A rough guide, so you know what to expect before you pick a route.
- 24/7 helplineAnswered at any hour
- Support ticketsWithin a couple of hours
- EmailWithin one working day
122L Johar Town, Lahore
Call the 24/7 helpline on 03024599997 and give the domain name. It is answered at any hour, including public holidays, and a call is quicker to act on than an email or a ticket.
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See what we host and what it costs
Pick a mailbox for your team, or check whether the domain you want is still free.